We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouses will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
15-45 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (60 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of onlinestorez.com
*You can submit refund requests within 7 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 5.00 out of 5 based on 9 customer ratings
9 reviews
100% of buyers enjoyed this product!
5 stars
( 9 )
4 stars
( 0 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
Julia –
The product corresponds to the description. Without excess smell, silicone is dense, XR is excellent
Rated 5 out of 5
Kensley –
Delivery 3 months, and so everything is super!
Rated 5 out of 5
Skye –
OK!
Rated 5 out of 5
Basima –
It came quickly. No smell. Came up perfectly. Tight. I liked it very much. I will order more)))
Rated 5 out of 5
Lulwa –
Great case! I’m delighted with the quality. I will order more
Rated 5 out of 5
Helen –
Normal soft silicone case. Not hard.
Rated 5 out of 5
Dahlia –
Actually get you further consulting four key
Rated 5 out of 5
Sarai –
The cover came in 10 days. Very beautiful. I have no complaints.
Rated 5 out of 5
Viviana –
I ordered 26.08, but received 14.09 in Kharkov. Very quickly came, I was very pleasantly surprised. The cover is chic, very beautiful and quality, all holes are protected, even the one that is for charging. It is very pleasant to the touch. And it seems like a glass. Everything corresponds to the description, the store granted my request that the cover come with a black edging. Thank you very much) the purchase is very satisfied :))
Julia –
The product corresponds to the description. Without excess smell, silicone is dense, XR is excellent
Kensley –
Delivery 3 months, and so everything is super!
Skye –
OK!
Basima –
It came quickly. No smell. Came up perfectly. Tight. I liked it very much. I will order more)))
Lulwa –
Great case! I’m delighted with the quality. I will order more
Helen –
Normal soft silicone case. Not hard.
Dahlia –
Actually get you further consulting four key
Sarai –
The cover came in 10 days. Very beautiful. I have no complaints.
Viviana –
I ordered 26.08, but received 14.09 in Kharkov. Very quickly came, I was very pleasantly surprised. The cover is chic, very beautiful and quality, all holes are protected, even the one that is for charging. It is very pleasant to the touch. And it seems like a glass. Everything corresponds to the description, the store granted my request that the cover come with a black edging. Thank you very much) the purchase is very satisfied :))